Once again, we've had a database hiccup. I would like to offer a few do's and don'ts.

Do:

1 - File a ticket for any lost roos. This is a good time to remind you to make note of your roo ID numbers as soon as you get them.

2 - Be patient.

3 - Check the website for any updates.

4 - Watch group chat for announcements from the CSRs.

Don't:

1 - Don't paste the message in both in world groups. The powers that be are aware of what's going on. Repeatedly spamming the group only makes other messages get lost.

2 - Don't panic! You will get your roos back. You will get your roos back. Did I mention you will get your roos back?

3 - Don't come in the group chat complaining about how horrible CSRs/database/communication/etc is. For one thing, group chat is hardly the place for this kind of complaining. Secondly, it again adds to the spammy feel/paranoia/outrage/upset.

4 - Don't yell, swear, have a temper tantrum, etc.