Ok, I don't normally post in a forum actually hardly ever but having spoken to some people, this is the only way I can get heard.

On Friday, 29th July 2011, I tried to coax two nests. One of the nests, I just had purchased to match with my female. I just coaxed about 4 other nests fine before I did these two nests.

So I waited for the countdown to finish and it came up with nest is empty, clicked on the nests, next thing you know is I am getting a message saying each nest has been released into the wild.

My friend had this happen to her before and she told me to submit a ticket and they will get it fixed. So I did exactly that.

The next day I get a message basically sorry for your loss but not our problem. So I speak to one of the CSR's that have always been helpful to me and she told me that if I fill in a ticket it will get fixed not the case now. So the next day I speak to her to let her know what message I received. She changed her story with me.

So I was angry, I spent good money on the male nest and I did not spend money to release the nest. I get the message "the database shows released" well I am sorry your database is incorrect. I saw it for my own eyes. I have over 30 nests, I never complained before and always had good things to say about the CSR's.

This is a bug and it has happened to other people I've seen some people's messages in forums and I find it unfair that I cannot be helped because of their bug not my mistake.

I got muted in support chat for talking about my issue and warned me I got muted before I could say anything I got muted anyway.

So now I am left with deciding whether to stay or not for being unfairly treated. I don't even want to coax nests anymore.

I would be interested to see if this has happened to other people. I already know four people that got helped no problem with the exact same issue I had.